Helping frontline local government workers manage their most challenging customer conversations.
Frontline staff are the first to interact with customers. This workshop helps these staff members manage all types of challenging conversations that may arise.
This training offers consistent, structured approaches to customer interactions that ultimately reduce handling times and cut down on issues being escalated.
Frontline staff are the first to interact with customers. This workshop helps these staff members manage all types of challenging conversations that may arise.
This training offers consistent, structured approaches to customer interactions that ultimately reduce handling times and cut down on issues being escalated.
Find the next upcoming program dates below and register.
View the full LGPro Calendarfor all upcoming professional development opportunities.
