Nominations for the 2026 Customer Experience Award are now open.
Nominations close on Monday 16 February 2026.
Download the nomination guide to see the full criteria and preview all questions asked to help in preparing your nomination.
The Customer Experience Award recognises a customer service improvement that has resulted in enhancing overall customer experience through innovative strategies, exceptional service delivery, and a commitment to customer satisfaction.
It acknowledges councils that have demonstrated measurable improvements in customer experiences by integrating customer-centric practices into their core operations and a degree of innovation.
Read about 2025's award winner and finalists in the 2025 Customer Experience Award Booklet.
