Customer Service

About the SIG

Customer service in Local Government is forever changing and this SIG offers staff working in customer service in Local Government the opportunity to build professional networks, share information, identify, share and implement best practice policies and procedures.

Who Should Attend

Managers, Coordinators, Team Leaders, Supervisors and frontline Local Government customer service staff.

Customer Service Online Forum

An online forum supports this SIG and its members. We believe that accessing knowledge from individuals who work in a similar environment is invaluable and should never be underestimated. Our forums are just for people working in Local Government and there are many benefits to participating in them. They are a great way to keep in touch in between meetings, by asking your fellow SIG colleagues questions and sharing resources. Agendas, minutes and presentations will also be posted on the forum.

Be inspired – join a Special Interest Group

Join a professional network that will support you in your daily work. Want to join the Customer Service SIG? Just email and let us know that you would like to join, or call LGPro on 9268 6400.


Upcoming Meetings
Date: Friday 2 March 2018
Time: TBC
Location: Maroondah City Council, Ringwood's Town Square - Realm

Date: Friday 1 June 2018

Date: Friday 28 September 2018

Convenor Details

Nick Doherty
Team Leader Customer Service
Maroondah City Council
Ph: 1300 882 233 | 


LGPro Online Forum Support

If you require technical assistance with the online forum, please don’t hesitate to contact us on either or call LGPro on 9268 6400.

Click here to Login for our online forums
Click here for our step by step Online Forums User Guide