Customer Service Training

Connecting with the Community – Managing Customer Expectations in Local Government

Learn from experts how to manage customer expectations and drive service improvement in the unique Local Government service environment.

Participants will:

  • Gain insight into the latest trends impacting customer service standards in Local Government
  • Learn how to effectively set, manage and meet customer expectations
  • Workshop issues that impact effectiveness in managing customers
  • Learn about proven methods of measuring the customer service experience
  • Obtain workable solutions to manage and improve service and processes to ensure customer satisfaction and advocacy


This program can be tailored for Councils. For further information, please contact Leanne Bickley at LGPro on (03) 9268 6401.