Build confidence and capability in managing challenging interactions.
Local government staff regularly navigate complex, high-emotion interactions with their community. And like any workplace, these difficult exchanges can take place between team members.
Whether they are frontline staff or those in community-facing roles beyond the customer service team, community engagement is part of the job. Managing these moments well is critical - not only for service outcomes, but for staff wellbeing, confidence, and retention.
Handling Challenging Interactions with Confidence is a practical online workshop that equips participants with proven tools and strategies to stay calm under pressure, de-escalate hostility, and hold clear boundaries while maintaining trust and professionalism.
Through guided learning and real-world scenarios, participants build the confidence and resilience needed to handle their most challenging conversations effectively.
Local government staff regularly navigate complex, high-emotion interactions with their community. And like any workplace, these difficult exchanges can take place between team members.
Whether they are frontline staff or those in community-facing roles beyond the customer service team, community engagement is part of the job. Managing these moments well is critical - not only for service outcomes, but for staff wellbeing, confidence, and retention.
Handling Challenging Interactions with Confidence is a practical online workshop that equips participants with proven tools and strategies to stay calm under pressure, de-escalate hostility, and hold clear boundaries while maintaining trust and professionalism.
Through guided learning and real-world scenarios, participants build the confidence and resilience needed to handle their most challenging conversations effectively.
Find the next upcoming program dates below and register.
View the full LGPro Calendarfor all upcoming professional development opportunities.
