The winner of the 2017 LGPro Customer Service Award was Casey City Council for their Digital Casey project.

Through the project the Council established 14 crucial online services so customers can now complete applications from home or via mobile for pet registration, hard waste bookings, kindergarten registrations, and permits for residential planning.

This has reduced the cost of delivering services by up to 50%, and resulted in an average 90% customer satisfaction rating.


2017 LGPro Customer Service Award winners Casey City Council for their Digital Casey project

Further information on the winner and finalists can be found in the 2017 LGPro Customer Service Award booklet in the links & downloads box below.

File Downloads and Related Links
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